Delivery Information
Thank you for choosing Wilson-Trading LLC. Here's everything you need to know about placing orders, delivery, and returns.
Placing an Order
- Registration: Before purchasing from our webstore, you must register and provide your delivery and invoice information.
- Ordering Process: Orders can only be placed through our webshop. After placing an order, you will receive an automatic email confirmation. If you do not receive this within 24 hours, please check your spam folder or contact us via email or telephone.
- Payment for International Customers: Upon receiving your order, we will send a proforma-invoice. Transfer the amount, including delivery costs, to our bank account, ensuring to indicate your name and the invoice number. Once we receive the payment, we will ship your order.
Delivery Details
- Shipping Timeframe: Orders are shipped the next working day after payment is received. Delivery times vary based on the destination.
- Delivery Regions: We deliver across Europe. However, there are exclusions for certain remote areas and islands (details below).
- Delivery Times by Country:
- Austria: 5 Days
- Belgium: 2 Days
- Bulgaria: 5 Days
- Cyprus: 5 Days
- Croatia: 5 Days
- Czech Republic: 3 Days
- Denmark*: 2 Days
- Estonia*: 5 Days
- Finland: 5 Days
- France*: 3 Days
- Greece: 4 Days
- Ireland: 3 Days
- Italy*: 3 Days
- Latvia: 5 Days
- Lithuania: 5 Days
- Luxembourg: 2 Days
- Malta: 4 Days
- Netherlands*: 2 Days
- Norway: 4 Days
- Poland: 5 Days
- Portugal: 5 Days
- Romania: 5 Days
- Slovakia: 3 Days
- Slovenia: 3 Days
- Spain*: 5 Days
- Sweden*: 5 Days
- Serbia: 3 Days
- Switzerland: 4 Days
- United Kingdom: 4 Days
- *Exclusions include islands and remote areas. For Spain: Las Palmas, Balears Province, Ceuta, Melilla, Santa Cruz de Tenerife. For Italy: San Marino.
Taxes & Duties
Depending on your country, additional taxes or duties may apply. Please check with your local Customs office.
Missing or Damaged Orders
If your package doesn’t arrive, is incomplete, incorrect, or damaged, contact our customer service within 5 days of expected delivery. We will assist in tracking your package or sending replacements as necessary.
Canceling an Order
You can cancel your order within 8 hours of placement via email through our website.
Returns
- Unwanted Products: You can return products within 14 working days of receipt. Products should be unused and in original packaging. The return shipping cost will be covered by you. Upon receipt, we will refund the product cost including the original postage fee.
- Faulty Products: If a product is faulty, contact us with your order details and nature of the fault. We will repair or replace the product at our cost, including postage.
Contact Us
For any inquiries or further information, please email us at info@abcpet.hu or call us at +36/89/321-533 or +36/70/947-9675.
We strive to provide you with the best service and look forward to serving you again soon!
Wilson-Trading LLC.